Privacy Policy

Last updated: December 30, 2025

1. Introduction

Welcome to Pawtient ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Pawtient application.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly, including:

  • Name and email address
  • Account and authentication information
  • Basic profile information

2.2 Pet Information

To provide the Pawtient service, we collect information about your pets, including:

  • Pet name, species, breed, age, and other descriptive details
  • Health-related observations and records provided by you
  • Symptom descriptions
  • Photos and videos you upload
  • Information about medications, chronic conditions, and veterinary visits

Pet information is provided entirely by you and is used solely to deliver the app's functionality.

2.3 Usage and Technical Data

We automatically collect limited technical information, such as:

  • Device type and operating system
  • App usage data and feature interactions
  • Error logs and performance metrics

This data is used to maintain, secure, and improve the app.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Pawtient app
  • Generate contextual explanations and organize health records
  • Improve features, usability, and performance
  • Communicate with you about your account or important updates
  • Respond to support requests
  • Ensure security and prevent misuse
  • Comply with legal obligations

We do not use your data for advertising or sell it to third parties.

4. Automated Processing

Some information you provide (including text, photos, and videos) may be processed automatically by software systems to:

  • Organize records
  • Generate explanations
  • Enable app features

This processing is limited to supporting and improving the Pawtient service.

5. Data Storage and Security

We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Data is encrypted in transit and at rest where applicable.

No method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

6. Data Sharing and Disclosure

We do not sell your personal data.

We may share information only in the following cases:

  • With your explicit consent
  • To comply with legal obligations or lawful requests
  • To protect our rights, safety, or property
  • With trusted service providers who help operate the app (under confidentiality obligations)
  • In connection with a merger, acquisition, or business transfer

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct or update inaccurate information
  • Request deletion of your account and associated data
  • Export your data in a portable format
  • Withdraw consent where processing is based on consent

You can exercise many of these rights directly within the app.

8. Children's Privacy

Pawtient is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe such data has been collected, please contact us and we will take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions or requests regarding this Privacy Policy or your data, please contact us at:

Email: lucidsolutiondesigners@gmail.com